TrueCommerce incident

TrueCommerce Home (ecUtopia) file communication servers outage

Notice Resolved View vendor source →

TrueCommerce experienced a notice incident on October 31, 2024 affecting TrueCommerce Home, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2024, 04:45 PM UTC
Resolved
Oct 31, 2024, 06:00 PM UTC
Duration
1h 15m
Detected by Pingoru
Oct 31, 2024, 04:45 PM UTC

Affected components

TrueCommerce Home

Update timeline

  1. investigating Oct 31, 2024, 04:45 PM UTC

    We are currently investigating an issue where the TrueCommerce Home file communication was interrupted. We will update shortly once we diagnose the root cause.

  2. resolved Oct 31, 2024, 06:00 PM UTC

    The incident has been resolved. There might be some latency as file transfers resume, our team will continue to monitor the servers. Please reach out to support if you have any questions or concerns.