TrueCommerce experienced a major incident on January 15, 2025 affecting Pack & Ship, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Pack & Ship
Update timeline
- investigating Jan 15, 2025, 02:16 PM UTC
We are currently investigating an issue with Pack & Ship that is prevents shipments from being able to be fulfilled.
- monitoring Jan 15, 2025, 03:13 PM UTC
A fix has been implemented and processes have been restored. The team will continue to monitor.
- resolved Jan 15, 2025, 03:17 PM UTC
This incident has been resolved.