TrueCommerce incident

Issue: TrueCommerce Foundry Intermittent Access

Major Resolved View vendor source →

TrueCommerce experienced a major incident on April 29, 2025 affecting Transaction Manager, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 01:44 PM UTC
Resolved
Apr 29, 2025, 01:58 PM UTC
Duration
13m
Detected by Pingoru
Apr 29, 2025, 01:44 PM UTC

Affected components

Transaction Manager

Update timeline

  1. investigating Apr 29, 2025, 01:44 PM UTC

    We are currently experiencing an intermittent issue with access to Foundry applications after login. Users may experience delay loading the transactions page or receive an error message. The TrueCommerce technology team is currently investigating.

  2. resolved Apr 29, 2025, 01:58 PM UTC

    This incident has been resolved. The issue occurred due to a third party VPN issue.