TrueCommerce incident

Issue: TrueCommerce Foundry Intermittent Access

Critical Resolved View vendor source →

TrueCommerce experienced a critical incident on April 29, 2025 affecting Transaction Manager, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 03:40 PM UTC
Resolved
Apr 30, 2025, 03:47 PM UTC
Duration
1d
Detected by Pingoru
Apr 29, 2025, 03:40 PM UTC

Affected components

Transaction Manager

Update timeline

  1. investigating Apr 29, 2025, 03:40 PM UTC

    We are currently experiencing an intermittent issue with access to Foundry applications after login. Users may experience delay loading the transactions page or receive an error message. The TrueCommerce technology team is currently investigating.

  2. identified Apr 29, 2025, 04:10 PM UTC

    The TrueCommerce technology team continues to work with are third party provider on the issue.

  3. monitoring Apr 29, 2025, 04:42 PM UTC

    A fix has been implemented by a third party technology vendor at 12:15 Est and the team is monitoring the performance of the application.

  4. monitoring Apr 29, 2025, 05:35 PM UTC

    We're still experiencing issues accessing TrueCommerce Foundry. The technology team is actively investigating.

  5. monitoring Apr 29, 2025, 05:49 PM UTC

    Access to TrueCommerce Foundry has been restored. The team will continue to monitor.

  6. resolved Apr 30, 2025, 03:47 PM UTC

    This incident has been resolved on 4/29 at of 1:30 Est .