Tripleseat incident
Tripleseat App Intermittent Degradation
Tripleseat experienced a major incident on September 5, 2024, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 05, 2024, 05:04 PM UTC
We are aware of intermittent performance degradation in the Tripleseat application. Our team has identified the root cause and taken corrective action. The system has since stabilized, and we are closely monitoring the situation to ensure continued performance. Customers may have experienced delays during this time, and we apologize for any inconvenience caused. If you have further concerns, please contact our support team. Thank you for your patience.
- resolved Sep 05, 2024, 05:39 PM UTC
We are aware of ongoing performance degradation and gateway timeout errors in Tripleseat. Our Development team has located the initial cause of this and are actively investigating a fix. We will provide an update in 60 minutes if not sooner. Thank you for your continued patience as we work to address this.
- resolved Sep 05, 2024, 06:03 PM UTC
Thank you for your continued patience. Our team has identified the root cause of the performance degradation and has deployed a fix to correct this. The system has since stabilized, and we are closely monitoring the situation to ensure performance improves. Once we have confirmed expected performance, we will post another update here.
- resolved Sep 05, 2024, 06:44 PM UTC
Thank you for your patience while our team investigated the reported system slowness. We have confirmed that this has been resolved and Tripleseat should be performing as expected now. We greatly appreciate your patience and understanding while we worked to address this. If you need further assistance, please reach out to [email protected].