Tripleseat incident

Email Provider Sending Delay

Minor Resolved

Tripleseat experienced a minor incident on September 2, 2024, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2024, 02:22 PM UTC
Resolved
Sep 02, 2024, 04:28 PM UTC
Duration
2h 5m
Detected by Pingoru
Sep 02, 2024, 02:22 PM UTC

Update timeline

  1. resolved Sep 02, 2024, 02:29 PM UTC

    We are currently experiencing an issue with our email provider that is causing delays in sending emails from our Tripleseat and EventUp Planner platforms. As a result, customers may experience delays in receiving discussions, notifications, and digest emails. We are actively working with our email provider to investigate this issue and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal email delivery.

  2. resolved Sep 02, 2024, 02:42 PM UTC

    Tripleseat has received communication from our email provider that they have identified the root cause of the issue and have implemented a fix, which is now being closely monitored. We are also monitoring the situation closely and working with them to ensure the issue has been fully resolved. We apologize for any inconvenience this may have caused.

  3. resolved Sep 02, 2024, 04:30 PM UTC

    Tripleseat has received confirmation from our email service provider that the issue with the delay in email sending has been resolved. We apologize for any inconvenience this may have caused and appreciate your understanding. Please rest assured that we are actively looking into ways to prevent such service interruptions in the future.