Tripleseat incident
Email Provider Performance Degraded
Tripleseat experienced a major incident on August 15, 2024, lasting 6h 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 15, 2024, 03:37 PM UTC
Tripleseat is currently experiencing degraded performance with our email provider. We are actively investigating the issue and working closely with our provider to understand the root cause and expedite a resolution. Our teams are investigating the scope of the impact and any potential workarounds while the provider works to resolve the underlying issue. We are committed to keeping you informed of the progress, and we will provide another update as soon as we have more information. Please let us know if you have any further questions or concerns.
- resolved Aug 15, 2024, 04:38 PM UTC
Tripleseat is continuing to experience degraded performance with our email provider. We are actively monitoring their investigation and exploring potential workarounds while they work to resolve the underlying issue. We will provide another update as soon as we have more information. Please let us know if you have any further questions or concerns.
- resolved Aug 15, 2024, 05:29 PM UTC
Tripleseat is continuing to experience degraded performance with our email provider. They have identified the issues causing the degraded performance, and we are actively monitoring their investigation. We will provide another update as soon as we have more information. Please let us know if you have any further questions or concerns.
- resolved Aug 15, 2024, 06:52 PM UTC
Tripleseat has received an update from our email provider indicating that the degraded performance has been mitigated. Our email provider informed us that they deployed an update that resolved the issues causing the degraded performance at 11:08 AM EDT. They confirmed that new mail send requests have been working as expected and fully functional since 11:54 AM EDT. However, mail send requests that were initiated, scheduled, or deferred between 10:40 AM EDT and 11:54 AM EDT may still experience delays until further notice. We will continue to monitor this situation and provide an update as soon as we have more information. Please let us know if you have any further questions or concerns.
- resolved Aug 15, 2024, 10:04 PM UTC
Tripleseat has received an update from our email provider indicating that all delayed messages between 10:40 AM EDT and 11:54 AM EDT have been fully dequeued and processed successfully. We are continuing to monitor the situation to ensure that everything remains stable. Thank you for your patience and understanding during this event. Please let us know if you have any further questions or concerns.