Trimble Viewpoint incident

Vista and Vista Web Performance Issue

Minor Resolved View vendor source →

Trimble Viewpoint experienced a minor incident on August 5, 2025 affecting Viewpoint Enterprise Cloud and Viewpoint for Cloud and 1 more component, lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 03:33 PM UTC
Resolved
Aug 11, 2025, 02:25 PM UTC
Duration
5d 22h
Detected by Pingoru
Aug 05, 2025, 03:33 PM UTC

Affected components

Viewpoint Enterprise CloudViewpoint for CloudHR Management (For Vista), Financial Controls, Field Management & Field Service

Update timeline

  1. identified Aug 05, 2025, 03:33 PM UTC

    We are currently experiencing an issue affecting both Vista and Vista Web. The root cause has been identified, and we are actively working on implementing a resolution.

  2. identified Aug 05, 2025, 04:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 05, 2025, 05:39 PM UTC

    We've identified an issue with our data pipeline sync process. To address this, we are disabling the sync for the remainder of the day and will re-enable it at 6 PM PT tonight. During this period, Automatic Invoicing will not include any newly added vendors. A full sync will be performed after hours, and normal functionality and performance will resume by tomorrow.

  4. monitoring Aug 06, 2025, 07:36 AM UTC

    The fix has been made for the data pipeline sync process which has now been reenabled. We will continue to monitor for blocking processes until marking this fully resolved.

  5. resolved Aug 11, 2025, 02:25 PM UTC

    This incident has been resolved.