Trimble MAPS incident

ActiveTraffic Delay Data Not Available - European Customers/HERE Traffic

Major Resolved View vendor source →

Trimble MAPS experienced a major incident on May 22, 2024 affecting CoPilot Traffic, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2024, 11:01 AM UTC
Resolved
May 22, 2024, 12:40 PM UTC
Duration
1h 39m
Detected by Pingoru
May 22, 2024, 11:01 AM UTC

Affected components

CoPilot Traffic

Update timeline

  1. investigating May 22, 2024, 11:01 AM UTC

    European customers are experiencing a lack of Traffic Delay being displayed in CoPilot. (Closure and roadworks data is displayed as normal). We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.

  2. monitoring May 22, 2024, 11:16 AM UTC

    A fix has been deployed. Services have been restored and are now being monitored to confirm normal operation.

  3. resolved May 22, 2024, 12:40 PM UTC

    Full ActiveTraffic service has been restored and a period of stability observed. The incident has been resolved.