Trimble MAPS incident

Major AWS Outage Affecting Multiple Trimble Services

Notice Resolved View vendor source →

Trimble MAPS experienced a notice incident on July 19, 2024 affecting PC*MILER Web Services and CoPilot FleetPortal Services and 1 more component, lasting 8h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 07:26 AM UTC
Resolved
Jul 19, 2024, 04:11 PM UTC
Duration
8h 44m
Detected by Pingoru
Jul 19, 2024, 07:26 AM UTC

Affected components

PC*MILER Web ServicesCoPilot FleetPortal ServicesCoPilot TrafficTrimble MAPS (formerly ALK Maps)Licensing and Activation ServicesPC*MILER (On Premise) Traffic ServicePC*MILER Web Services - Route Matrix & Time Window Optimization ServicesContent ToolsPC*MILER WebTrip Management

Update timeline

  1. investigating Jul 19, 2024, 07:26 AM UTC

    Customers are experiencing outages on multiple AWS Services using Windows machines globally. Engineers are actively investigating the issue as a matter of urgency and we apologise for the inconvenience caused. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.

  2. investigating Jul 19, 2024, 09:13 AM UTC

    Customers continue to experience outages on multiple AWS Services using Windows machines globally. Engineers are investigating the cause and potential mitigations as a matter of urgency. Further updates will be sent as this progresses. We apologise for the inconvenience caused.

  3. identified Jul 19, 2024, 10:21 AM UTC

    Engineers have identified the issue and are now working to apply a fix across all affected Services. This process may result in individual Services being restored over a period as that fix is rolled out across them all.

  4. monitoring Jul 19, 2024, 12:04 PM UTC

    A fix has been deployed. Services are now being monitored to confirm a return to normal operation.

  5. monitoring Jul 19, 2024, 12:26 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jul 19, 2024, 01:49 PM UTC

    Services are continuing to be monitored to confirm a return to normal operation.

  7. monitoring Jul 19, 2024, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jul 19, 2024, 04:11 PM UTC

    Full service has been restored and a period of stability observed. The incident has been resolved. As you may be aware, significant IT disruptions are affecting many companies around the world today, including Trimble. The technical issues we were experiencing are due to a global third-party outage, which is impacted Trimble services and other businesses worldwide. We understand the impact your business experienced due to the outage, and appreciate your patience. Our support teams are available to answer any questions you may have at this time.