Trimble MAPS experienced a minor incident on September 13, 2024 affecting PC*MILER Web Services and PC*MILER Web Services - Route Matrix & Time Window Optimization Services, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
PC*MILER Web ServicesPC*MILER Web Services - Route Matrix & Time Window Optimization Services
Update timeline
- investigating Sep 13, 2024, 03:59 PM UTC
Some customers are experiencing increased latency on the Web Services API. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
- resolved Sep 13, 2024, 04:17 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.