Trimble MAPS incident

Increased Latency on AWS CoPilot Fleet Services

Minor Resolved View vendor source →

Trimble MAPS experienced a minor incident on October 17, 2024 affecting CoPilot FleetPortal Services, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 10:40 PM UTC
Resolved
Oct 17, 2024, 11:52 PM UTC
Duration
1h 12m
Detected by Pingoru
Oct 17, 2024, 10:40 PM UTC

Affected components

CoPilot FleetPortal Services

Update timeline

  1. investigating Oct 17, 2024, 10:40 PM UTC

    Some customers are experiencing increased latency on the AWS CoPilot Fleet Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.

  2. monitoring Oct 17, 2024, 11:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2024, 11:52 PM UTC

    Full service has been restored and a period of stability observed. The incident has been resolved.