Trimble MAPS experienced a minor incident on February 26, 2025 affecting PC*MILER Web Services - Route Matrix & Time Window Optimization Services, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
PC*MILER Web Services - Route Matrix & Time Window Optimization Services
Update timeline
- investigating Feb 26, 2025, 07:33 PM UTC
Some customers are experiencing increased latency on the Route Matrix API Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
- resolved Feb 26, 2025, 09:42 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.