Trimble MAPS experienced a minor incident on May 2, 2025 affecting PC*MILER Web Services and PC*MILER Web, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2025, 01:36 PM UTC
Some customers are experiencing increased latency on the Routing Services. This behavior restarted at 8:45AM EST. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
- identified May 02, 2025, 02:45 PM UTC
Engineers have identified an issue and are working to deploy a fix. If you require immediate assistance, please contact our Support Team.
- monitoring May 02, 2025, 03:09 PM UTC
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
- resolved May 02, 2025, 04:42 PM UTC
Full service has been restored and a period of stability has been observed since 11:30AM EST. The incident has been resolved.