Trimble MAPS experienced a minor incident on May 14, 2025 affecting PC*MILER Web Services, lasting 15h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 03:49 PM UTC
Some customers are experiencing increased latency on the Routing Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
- investigating May 14, 2025, 06:14 PM UTC
We are continuing to actively investigate this intermittent latency issue. If you have any questions, please reach out to [email protected].
- identified May 14, 2025, 08:33 PM UTC
Some customers may experience occasional latency with the Routing Services. We are currently testing a fix, which is expected to be deployed on 5/15/25. Meanwhile, all services are being closely monitored to ensure normal operation. Please direct any questions to [email protected].
- monitoring May 14, 2025, 11:46 PM UTC
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
- resolved May 15, 2025, 09:20 AM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.