Tremendous incident

Delays in email delivery

Minor Resolved View vendor source →

Tremendous experienced a minor incident on October 25, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 12:15 PM UTC
Resolved
Oct 25, 2024, 12:15 PM UTC
Duration
Detected by Pingoru
Oct 25, 2024, 12:15 PM UTC

Update timeline

  1. resolved Oct 25, 2024, 12:15 PM UTC

    Type: Incident Duration: 19 days, 12 hours and 44 minutes Affected Components: API, Dashboard Oct 25, 20:03:43 GMT+0 - Resolved - We are seeing emails delivered immediately at this point. Oct 25, 12:15:00 GMT+0 - Monitoring - The service provider we use for email delivery, SendGrid, is experiencing an incident that is causing delays in email delivery. This can affect all emails we send, including reward deliveries and transactional emails such as login verification emails. SendGrid is assuring us that no email is lost, but this is currently causing significant delays in emails being delivered. We are monitoring the SendGrid incident and will verify that emails are delivered correctly.