TrekkSoft experienced a minor incident on February 27, 2019 affecting TrekkSoft API and TrekkSoft Mobile App (mPOS) and 1 more component, lasting 17h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2019, 03:37 PM UTC
TrekkSoft is experiencing delays due to the number of messages piled up in our API. Because of this, some of the information will take up to 2h (maybe less depending on what changed) to be visible on the website. The main thing what is affected is the booking calendar on the website. We asked our server team to add 20% more resources to this queue. In around an hour this services should be already up and running.
- identified Feb 27, 2019, 03:41 PM UTC
TrekkSoft is experiencing delays due to the number of messages piled up in our API. Because of this, some of the information will take up to 2h (maybe less depending on what changed) to be visible on the website. The main thing what is affected is the booking calendar on the website. We asked our server team to add 20% more resources to this queue. In around an hour this services should be already up and running.
- identified Feb 27, 2019, 05:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 27, 2019, 05:13 PM UTC
TrekkSoft is experiencing delays due to the number of messages piled up in our API. Because of this, some of the information will take up to 2h (maybe less depending on what changed) to be visible on the website. The main thing what is affected is the booking calendar on the website. We added +20% resources for queue processing to help lean up our queue.
- monitoring Feb 28, 2019, 08:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 28, 2019, 08:59 AM UTC
Yesterday TrekkSoft was suffering from downgraded performance, so the usual tasks were much slower than usual. Now, we are in the process of adding new servers as a mid-term solution. These will be operational early next week.