TrekkSoft experienced a major incident on March 7, 2019 affecting Payyo - Payment Gateway, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Payyo - Payment Gateway
Update timeline
- investigating Mar 07, 2019, 02:14 PM UTC
Currently, users may experience issues with online payments via TrekkPay payment gateway. This is due to an issue with Saferpay, which is part of the TrekkPay payment system and is currently being investigated. At present, Saferpay is unable to provide a timeframe for when this will be resolved. From our side we are working with TrekkPay for alternative options to minimise the impact of this issue.
- resolved Mar 07, 2019, 02:17 PM UTC
Saferpay is now 100% operational. All payment systems are OK.