TrekkSoft experienced a minor incident on May 29, 2019 affecting TrekkSoft Backoffice and TrekkSoft API and 1 more component, lasting 14h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2019, 07:16 PM UTC
Dear users, We are experiencing some issues with our message queue, the current queue for messages is multiple times the normal and therefore there is an extreme delay with certain changes to get reflected across the various parts of the software. We are currently investigating what is causing it and how it might be resolved. Further updates will be posted here as soon as there are any. We sincerely apologies for the inconvenience. The TrekkSoft Product team
- identified May 29, 2019, 07:54 PM UTC
Dear users, Our queues are decreasing steadily and within a few hours all the messages should go through, so everything will get back to normal. This pile-up was caused by the extremely large volume of messages going through our queues in a very short timeframe. Of course we are constantly monitoring this and working on mitigating the negative consequences. Everything is functioning, but with a long delay in things such as occupancy changes or booking deliveries. Once again, we apologise for any inconveniences and are still working on this. The TrekkSoft Product team
- resolved May 30, 2019, 09:34 AM UTC
Our message queue is now low and back to normal.