TrekkSoft incident

Maintenance upgrade issue

Critical Resolved View vendor source →

TrekkSoft experienced a critical incident on June 5, 2019 affecting TrekkSoft Backoffice and TrekkSoft API and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2019, 04:41 AM UTC
Resolved
Jun 05, 2019, 04:53 AM UTC
Duration
12m
Detected by Pingoru
Jun 05, 2019, 04:41 AM UTC

Affected components

TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website BuilderExperienceBank - Channel Manager

Update timeline

  1. investigating Jun 05, 2019, 04:41 AM UTC

    Due to unexpected problem during the regular update maintenance time prolonged.

  2. resolved Jun 05, 2019, 04:53 AM UTC

    The problem was solved and we back online.