TrekkSoft incident

Decreased performance due to an attack to our servers

Minor Resolved View vendor source →

TrekkSoft experienced a minor incident on June 11, 2019 affecting TrekkSoft Backoffice and TrekkSoft API and 1 more component, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2019, 01:25 AM UTC
Resolved
Jun 11, 2019, 07:27 AM UTC
Duration
6h 1m
Detected by Pingoru
Jun 11, 2019, 01:25 AM UTC

Affected components

TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder

Update timeline

  1. identified Jun 11, 2019, 01:25 AM UTC

    Hello, we have an ongoing password brute force attack on our servers. Because of that, performance of all systems is decreased.

  2. identified Jun 11, 2019, 01:38 AM UTC

    Everything is normalized. We'll continue to monitor the situation.

  3. monitoring Jun 11, 2019, 07:18 AM UTC

    With further investigation it turns that one of the search engine's crawler went crazy and started to DDoS our system.

  4. resolved Jun 11, 2019, 07:27 AM UTC

    Everything is stable now.