TrekkSoft incident

Our Hosting Provider is experiencing an Outage - Services are down

Critical Resolved View vendor source →

TrekkSoft experienced a critical incident on November 22, 2019 affecting TrekkSoft Backoffice and TrekkSoft API and 1 more component, lasting 7h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2019, 09:41 AM UTC
Resolved
Nov 22, 2019, 05:39 PM UTC
Duration
7h 57m
Detected by Pingoru
Nov 22, 2019, 09:41 AM UTC

Affected components

TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website BuilderTrekkSoft Knowledge Base

Update timeline

  1. identified Nov 22, 2019, 09:41 AM UTC

    Our Hosting Provider is currently resolving the issue.

  2. monitoring Nov 22, 2019, 01:29 PM UTC

    Dear users, Our hosting provider managed to stabilise everything for now, so everything is back to normal. Please keep in mind that further outages might happen in the short term. However, we will keep a close eye on the situation and are taking steps to avoid this situation hapenning again in the future. Thank you for your understanding, TrekkSoft Team

  3. resolved Nov 22, 2019, 05:39 PM UTC

    Dear users, Everything is stable and fully operational. Best regards, TrekkSoft Team