TrekkSoft incident

Database issue affecting several product functionalities

Major Resolved View vendor source →

TrekkSoft experienced a major incident on June 29, 2021 affecting TrekkSoft API and TrekkSoft Mobile App (mPOS) and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2021, 05:23 PM UTC
Resolved
Jun 29, 2021, 07:28 PM UTC
Duration
2h 5m
Detected by Pingoru
Jun 29, 2021, 05:23 PM UTC

Affected components

TrekkSoft APITrekkSoft Mobile App (mPOS)POS Desk

Update timeline

  1. identified Jun 29, 2021, 05:23 PM UTC

    We are currently experiencing issues with Trekksoft database. This is affecting POS Desk, TrekkSoft API and Backend Mobile Applications. Our developers have already located the root cause of the issue and are working hard towards a resolution. We will keep you updated and apologize for the inconvenience caused.

  2. resolved Jun 29, 2021, 07:28 PM UTC

    Issue with the TrekkSoft database has been resolved, all the affected services are back working as expected. Our developers are continuing to monitor the issue closely to ensure there are no further performance issues.