TrekkSoft experienced a major incident on October 19, 2021 affecting Payyo - Payment Gateway, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2021, 09:34 AM UTC
We are currently experiencing an issue in TrekkPay payment gateway which is preventing some operations related to payments and refunds. Our developers are already investigating on finding the root cause of the issue. We will keep you updated and apologize for the inconvenience caused.
- monitoring Oct 19, 2021, 10:17 AM UTC
Our developers identified the root cause of the issue and already provided a fix for it. TrekkPay payment gateway is fully functional again allowing payments and refunds to be processed. Our developers are continuing to monitor the issue closely to ensure there are no further performance issues.
- resolved Oct 19, 2021, 01:22 PM UTC
The incident has been resolved and TrekkPay payment gateway is fully functional again. We are continuing to investigate what exactly caused this issue and will provide postmortem once the investigation is finished. We apologize for any inconveniences this might have caused you.