TrekkSoft experienced a major incident on June 23, 2023 affecting Payyo - Payment Gateway, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Payyo - Payment Gateway
Update timeline
- investigating Jun 23, 2023, 08:14 AM UTC
We are seeing some limited disruption on some attempt to make purchases resulting in an error. Most bookings are working as expected and we are investigating the cause of the intermittent failed bookings.
- resolved Jun 23, 2023, 10:59 AM UTC
We are happy to announce that the issue with our payment gateway (Payyo) has now been fully resolved. We see that all the bookings processed trough our payment gateway are going trough without further issues. We want to apologise for any inconvenience this might have caused you.