TrekkSoft experienced a critical incident on October 20, 2023 affecting Payyo - Payment Gateway, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2023, 01:55 PM UTC
We would like to inform you that there is an ongoing incident with our payment gateway service provider. As a result many of our merchants are currently unable to process payments. As this issue is not within our system we have no ability to remedy this. Nonetheless we are in close contact with the payment services and will continue to update our customers on the situation. Note: This does not impact our merchants processing payments via Stripe.
- resolved Oct 20, 2023, 03:08 PM UTC
We are pleased to announce that the incident with our payment gateway service provider has been successfully resolved. Payment processing is now again fully operational.