TrekkSoft incident

Registered slow response time May the 3rd 2024

Minor Resolved View vendor source →

TrekkSoft experienced a minor incident on May 3, 2024 affecting TrekkSoft Backoffice and TrekkSoft API and 1 more component, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 10:06 AM UTC
Resolved
May 03, 2024, 03:11 PM UTC
Duration
5h 4m
Detected by Pingoru
May 03, 2024, 10:06 AM UTC

Affected components

TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder

Update timeline

  1. monitoring May 03, 2024, 10:06 AM UTC

    May the 3rd we have detected some patterns of a DDoS attack, causing slow response time. This means that there might be a delay affecting the system and the bookings. We have blocked the identified IP addresses and are currently monitoring our system load.

  2. resolved May 03, 2024, 03:11 PM UTC

    This incident has been resolved and all the Trekksoft functionalities are again operational as normal. We want to apologize for any inconvenience this might have caused you.