TrekkSoft experienced a notice incident on May 20, 2019 affecting TrekkSoft Backoffice and TrekkSoft API and 1 more component, lasting 8d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2019, 08:58 AM UTC
Dear users, Today at 10:48 CET we were unable to access our main server a few minutes. We are talking to our service provider to see what caused this exactly. Once we receive further updates, we will share it here. Right now everything is functioning as intended. Our sincere apologies for the inconvenience caused by this. TrekkSoft Product Team
- monitoring May 20, 2019, 11:49 AM UTC
Dear users, Our service provider had to do a reboot on their side due to an emergency maintenance. They have discovered some vulnerabilities on their side that had to be fixed and deployed. That is why our main server was not available for a few minutes. We are in touch with them currently and if there any updates, we will share them here. Once again, apologies for the inconvenience and thank you for your understanding. Best regards, TrekkSoft Product Team
- monitoring May 20, 2019, 02:32 PM UTC
Dear users, Due to the changes implemented by our service provider addressing the discovered vulnerabilities on their side, we are experiencing decreased performance. We are already in touch with them to get it resolved as soon as possible. Apologies for the inconvenience. Best regards, TrekkSoft Product Team
- monitoring May 21, 2019, 10:07 AM UTC
Dear users, After the security update by our hosting provider yesterday , our servers had decreased performance and slower network latency. This was mitigated as much as possible by our server provider, but there is still work to do together with our hosting provider to resolve some outstanding issues. In the meantime, everything is stable and our performance is back to normal. However, we might experience temporary slowdowns again in the near future until this case is fully resolved. Thank you for your udnerstanding, TrekkSoft Product Team
- resolved May 29, 2019, 08:21 AM UTC
Dear Customers, Together with our service provider, we have been monitoring our server performance for the past few days and can confirm that everything is back to normal and 100% stable. To avoid future issues, our service provider and hosting provider will both continue to work on implementing solutions to further improve the network latency and stability. Thank you for your understanding, The TrekkSoft Product Team