TrekkSoft experienced a critical incident on November 20, 2019 affecting TrekkSoft Backoffice, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 20, 2019, 08:40 AM UTC
Dear users, We are experiencing some major issues with our booking widget. Our developers are already working on implementing a solution. We will keep you updated and apologise for the inconvenience, TrekkSoft Product Team
- monitoring Nov 20, 2019, 10:50 AM UTC
Dear users, We are currently implementing the fix for the issue, as soon as this is complete we will let you know. Thank you for your understanding and once again apologies for the inconvenience, TrekkSoft Product Team
- monitoring Nov 20, 2019, 01:33 PM UTC
Dear users, Most cases have been resolved already and we are working to get all remaining cases resolved too. Best regards, TrekkSoft Product team
- monitoring Nov 20, 2019, 06:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 21, 2019, 03:17 PM UTC
Dear users, After recaching all activities and availabilities in our database, we have been monitoring our performance for a while and everything is back to normal. We’ve learned a lot from this experience and we’re working on preventing these kind of issues in the future. Please contact [email protected] if you have any further questions. Best regards, TrekkSoft Team