TrekkSoft experienced a minor incident on February 6, 2020, lasting 16h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Feb 06, 2020, 03:56 PM UTC
Our provider for the software we use to answer support related question such as chat and email, is experiencing issues. At the moment we do not have an update on when the issue will be resolved. Customers reaching out to us for support should be prepared for a longer than usual wait.
- monitoring Feb 06, 2020, 04:49 PM UTC
Our provider has advised they have addressed the issue which was causing a delay however, some issues could still occur. Our provider will continue to monitor the performance until the issue is fully resolved. We apologise for any inconvenience that this may cause.
- resolved Feb 07, 2020, 08:15 AM UTC
All systems are working correctly and we are able to give service regularly again.