Treefort incident

Authentication system errors

Minor Resolved

Treefort experienced a minor incident on September 1, 2026, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 12:02 PM UTC
Resolved
Sep 01, 2026, 01:12 PM UTC
Duration
1h 9m
Detected by Pingoru
Sep 01, 2026, 12:02 PM UTC

Update timeline

  1. investigating Sep 01, 2026, 12:02 PM UTC

    Our authentication system is intermittently returning errors when users try to sign in. We're investigating the problem.

  2. monitoring Sep 01, 2026, 12:28 PM UTC

    One of the authentication app servers encountered a fault. We've replaced the virtual machine with a new one and are seeing errors subside.

  3. resolved Sep 01, 2026, 01:12 PM UTC