Tray.io experienced a major incident on November 10, 2025 affecting Other, lasting 18h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 10, 2025, 04:19 PM UTC
An issue is ongoing since November, 8 2025, 12:04PM BST. US instance users may have noticed the Send Email connector versions 3.0 and below may have appeared to execute successfully, however emails may have not actually been sent. A workaround for this issue is to upgrade to version 4.1 of this connector. We have identified the issue with connector version 3.0 and below and are currently investigating a potential resolution. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
- identified Nov 10, 2025, 05:21 PM UTC
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
- identified Nov 10, 2025, 06:24 PM UTC
Our engineering teams have also identified the services involving reset password emails, adding new users emails and notification emails are also affected. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
- identified Nov 10, 2025, 09:46 PM UTC
We are currently awaiting a response from a third-party service to implement a potential solution. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
- monitoring Nov 11, 2025, 09:57 AM UTC
We are actively monitoring the fix implemented for this issue. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
- resolved Nov 11, 2025, 11:04 AM UTC
This incident is resolved, users are now able to receive password reset, new user invites and notification emails. We also recommend any users still using the older version of Send Email connector to upgrade to the latest version (4.1) as soon as possible. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].