Tray.io incident

Degraded Application Performance - Send Email Connector

Minor Resolved View vendor source →

Tray.io experienced a minor incident on September 30, 2026 affecting Other, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 02:43 PM UTC
Resolved
Sep 30, 2026, 04:04 PM UTC
Duration
1h 21m
Detected by Pingoru
Sep 30, 2026, 02:43 PM UTC

Affected components

Other

Update timeline

  1. investigating Sep 30, 2026, 02:43 PM UTC

    Starting from 14:08 UTC, users may have experienced issues with the Send Email connector in the US region. Our engineers are investigating the issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

  2. identified Sep 30, 2026, 03:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2026, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2026, 04:04 PM UTC

    This incident has been resolved.