Tray.io experienced a major incident on July 16, 2026 affecting Workflow Builder App, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 12:06 PM UTC
We're currently investigating an issue affecting login for users logging in via email verification. Our engineering team is looking into it and working to restore normal service as quickly as possible. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to [email protected].
- identified Jul 16, 2026, 12:28 PM UTC
We've identified the cause of the issue. Our engineering team is working on a fix and we'll provide a further update shortly. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to [email protected].
- identified Jul 16, 2026, 01:48 PM UTC
Our engineering team is continuing to work on a fix. In the meantime, affected users can log in via the alternative login page for their region as a workaround: US: https://app.tray.io/v2/login EU: https://app.eu1.tray.io/v2/login AP: https://app.ap1.tray.io/v2/login We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to [email protected].
- monitoring Jul 16, 2026, 02:33 PM UTC
We've applied a fix and login should now be working as expected. We're monitoring the situation closely to ensure the issue is fully resolved. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to [email protected].
- resolved Jul 16, 2026, 02:49 PM UTC
This incident has been resolved and login is now working as expected. Thank you for your patience. If you have any further questions, please feel free to reach out to [email protected].