Tray.io experienced a minor incident on December 17, 2025 affecting Insights, Usage and Logs, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2025, 04:35 PM UTC
Starting at 4:06 PM UTC, US Instance customers with log streaming set up may see a delay in the receipt of logs. The logs will eventually arrive; however, they are delayed. We are currently investigating this issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
- monitoring Dec 17, 2025, 05:33 PM UTC
A fix has been implemented and we are monitoring the result. If you have any questions or concerns, please feel free to reach out to [email protected].
- resolved Dec 17, 2025, 06:42 PM UTC
Between 16:05-17:30 UTC, US Instance customers may have noticed log streaming logs were delayed and there may have been duplicate logs sent, however no logs were lost. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].