Tray.io experienced a minor incident on December 24, 2025 affecting Workflow Execution and Insights, Usage and Logs, lasting 11h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 24, 2025, 12:19 AM UTC
Starting from 23:09 UTC on December 23, 2025, users with On-Prem agents in the US region may be experiencing connectivity issues. Current Impact: On-Prem agents may be unable to connect Workflows using On-Prem agents may be impacted Our engineering team is actively investigating and working to resolve this issue. We apologize for any inconvenience and will provide an update within 30 minutes. If you have any questions or concerns, please feel free to reach out to [email protected].
- investigating Dec 24, 2025, 01:48 AM UTC
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
- identified Dec 24, 2025, 04:09 AM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 24, 2025, 06:57 AM UTC
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
- identified Dec 24, 2025, 07:40 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 24, 2025, 08:17 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 24, 2025, 08:48 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 24, 2025, 09:27 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 24, 2025, 10:09 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 24, 2025, 10:40 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 24, 2025, 11:09 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 24, 2025, 11:24 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 24, 2025, 11:27 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 24, 2025, 12:04 PM UTC
This incident has been resolved.