Tray.io incident

AP Region -- Degraded Performance of Merlin Agent workflows

Tray.io experienced a minor incident on January 5, 2026 affecting Merlin Agent Builder, lasting 18m. The incident has been resolved; the full update timeline is below.

Started: Jan 05, 2026, 06:37 AM UTC
Resolved: Jan 05, 2026, 06:55 AM UTC
Duration: 18m
Detected by Pingoru: Jan 05, 2026, 06:37 AM UTC

Affected components

Merlin Agent Builder

Update timeline

investigating Jan 05, 2026, 06:37 AM UTC

We are currently investigating an issue affecting Merlin Agent workflows from around 5:00 AM UTC. AP instance users may notice 500 errors in Merlin Agent workflows. We apologise for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
resolved Jan 05, 2026, 06:55 AM UTC

Between 05:00 - 05:55 UTC, AP Instance customers may have noticed errors in Merlin Agent workflows. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].