Transporeon incident

Limited availability of phone support services (Wed 2025-11-12)

Transporeon experienced a minor incident on November 12, 2025 affecting Support Services, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started: Nov 12, 2025, 12:55 PM UTC
Resolved: Nov 12, 2025, 03:18 PM UTC
Duration: 2h 22m
Detected by Pingoru: Nov 12, 2025, 12:55 PM UTC

Affected components

Support Services

Update timeline

investigating Nov 12, 2025, 12:55 PM UTC

Some customers might face issues calling us on Wednesday, November 12, 2025, starting at approximately 12PM CET. We are aware of the issue and are currently addressing it with high priority. You can continue working on the Transporeon Platform without interruptions during this time. If you encounter issues contacting us via phone, please reach out to us at www.support.transporeon.com. We apologize for the inconvenience.
resolved Nov 12, 2025, 03:18 PM UTC

Please be advised that Transporeon support services are now fully operational again. You can reach out to us via all available channels: at www.support.transporeon.com and via phone. We apologize for any inconvenience this incident may have caused!