Transact experienced a minor incident on August 23, 2026, lasting 3d 15h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 23, 2026, 05:00 AM UTC
Maintenance tasks: We'll be applying standard operating system patches to the Illumia Payments environment. Expected impact: We do not expect there to be any outages, but we expect there to be two brief periods of latency within the first three hours of the maintenance window. In the unlikely event that problems are encountered, periods of slowness or downtime could be more extensive and occur at any time within the maintenance window. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.