Transact incident

Voice call failures for some India numbers due to our notification provider

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 5d ago. The vendor's full update timeline is below.

Started
Jul 22, 2026, 06:59 AM UTC
Resolved
Ongoing
Duration
● 4d 20h
Detected by Pingoru
Jul 22, 2026, 06:59 AM UTC

Update timeline

  1. monitoring Jul 22, 2026, 06:59 AM UTC

    A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call. Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.