Transact incident

EU located subusers unable to send emails

Minor Resolved View vendor source →

Transact experienced a minor incident on April 15, 2026, lasting 9d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 04:00 PM UTC
Resolved
Apr 24, 2026, 06:57 PM UTC
Duration
9d 2h
Detected by Pingoru
Apr 15, 2026, 04:00 PM UTC

Update timeline

  1. monitoring Apr 15, 2026, 04:00 PM UTC

    Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.