Transact incident

Automations within JSM and Assist experiencing delays for some users

Minor Resolved View vendor source →

Transact experienced a minor incident on May 13, 2026, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 06:38 AM UTC
Resolved
May 14, 2026, 08:22 PM UTC
Duration
1d 13h
Detected by Pingoru
May 13, 2026, 06:38 AM UTC

Update timeline

  1. monitoring May 13, 2026, 06:38 AM UTC

    Our team has been able to confirm that new automation events should now be processed correctly. We are working through the processing of historical events that have been delayed by this incident and will provide an update on progress within one hour.