Transact incident

Automations within JSM and Assist experiencing delays for some users

Minor Resolved View vendor source →

Transact experienced a minor incident on May 13, 2026, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 05:38 AM UTC
Resolved
May 14, 2026, 03:30 PM UTC
Duration
1d 9h
Detected by Pingoru
May 13, 2026, 05:38 AM UTC

Update timeline

  1. monitoring May 13, 2026, 05:38 AM UTC

    The root cause of this issue has now been confirmed by our incident response team. We are working urgently to bring back normal automation processing to impacted users, and process historical events that were delayed by the impact of the incident. We will provide further update within one hour or sooner if available.