Transact incident

Automations within JSM and Assist experiencing delays for some users

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 2h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 05:38 AM UTC
Resolved
Ongoing
Duration
● 1h 41m
Detected by Pingoru
May 13, 2026, 05:38 AM UTC

Update timeline

  1. monitoring May 13, 2026, 05:38 AM UTC

    The root cause of this issue has now been confirmed by our incident response team. We are working urgently to bring back normal automation processing to impacted users, and process historical events that were delayed by the impact of the incident. We will provide further update within one hour or sooner if available.