Transact incident
Automations within JSM and Assist experiencing delays for some users
Transact experienced a minor incident on May 13, 2026, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring May 13, 2026, 02:41 AM UTC
Our team has identified a likely root cause of this issue and is actively working on a fix. At this point in time the required steps to mitigate this issue are expected to take approximately three hours. We will provide further update within three hours or sooner if further information is available prior to that time.