Transact incident

Teammates invited to SendGrid are prompted to create new Unified accounts instead of joining the inviting one

Minor Resolved View vendor source →

Transact experienced a minor incident on May 12, 2026, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 05:13 PM UTC
Resolved
May 14, 2026, 08:00 AM UTC
Duration
1d 14h
Detected by Pingoru
May 12, 2026, 05:13 PM UTC

Update timeline

  1. monitoring May 12, 2026, 05:13 PM UTC

    Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available.