Transact incident

Teammates invited to SendGrid are prompted to create new Unified accounts instead of joining the inviting one

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 05:13 PM UTC
Resolved
Ongoing
Duration
● 1h 15m
Detected by Pingoru
May 12, 2026, 05:13 PM UTC

Update timeline

  1. monitoring May 12, 2026, 05:13 PM UTC

    Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available.