Transact incident

Teammates invited to SendGrid are prompted to create new Unified accounts instead of joining the inviting one

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 2h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 04:31 PM UTC
Resolved
Ongoing
Duration
● 1h 56m
Detected by Pingoru
May 12, 2026, 04:31 PM UTC

Update timeline

  1. monitoring May 12, 2026, 04:31 PM UTC

    Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.