Transact incident

Teammates invited to SendGrid are prompted to create new Unified accounts instead of joining the inviting one

Minor Resolved View vendor source →

Transact experienced a minor incident on May 12, 2026, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 04:31 PM UTC
Resolved
May 14, 2026, 08:00 AM UTC
Duration
1d 15h
Detected by Pingoru
May 12, 2026, 04:31 PM UTC

Update timeline

  1. monitoring May 12, 2026, 04:31 PM UTC

    Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.