EKM customers experiencing issues with channel loading and message delivery

Update timeline

1. monitoring May 08, 2026, 09:58 PM UTC

   We’re investigating this issue: Current status and actions being taken: Our upstream provider has implemented a fix and is continuing their investigation. In the meantime, we continue to observe improved health metrics. Affected customers may already be seeing improvements, and we’ll continue to monitor the situation closely until it is fully resolved Estimated time to resolution: No ETA at this time. Scope: This is not affecting any specific region, but a percentage of Enterprise Key Management customers may experience impact globally. Current impact to end users: Customers using Enterprise Key Management (EKM) may experience issues sending messages and loading channels. Additionally, they may experience delays with all messaging activity, including notifications and activity feeds. Known workarounds: No known workarounds at this time. We'll continue to provide updates every 60 minutes until the impact is resolved for all users.