Transact incident

Scheduled Grid Migrations are experiencing extended downtime

Major Resolved View vendor source →

Transact experienced a major incident on May 8, 2026, lasting 5d 14h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 05:44 PM UTC
Resolved
May 14, 2026, 08:00 AM UTC
Duration
5d 14h
Detected by Pingoru
May 08, 2026, 05:44 PM UTC

Update timeline

  1. monitoring May 08, 2026, 05:44 PM UTC

    This issue is now resolved. Current status and actions being taken: We identified database write throttling as the cause of the stalled grid migrations. We applied a drop rule for jobs that were stuck in a retry loop, which has restored normal migration processing. Scope: A small number of enterprise users undergoing grid migrations experienced extended delays in accessing Slack. Current impact to end users: Affected users may have experienced an inability to access Slack during their migration window. Known workarounds: No workarounds needed at this time. We apologize for how this incident affected you and your business.