Transact incident

Lookup Objects in Automation for Jira Service Management are not functioning

Minor Resolved View vendor source →

Transact experienced a minor incident on May 6, 2026, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 10:18 AM UTC
Resolved
May 08, 2026, 11:05 AM UTC
Duration
2d
Detected by Pingoru
May 06, 2026, 10:18 AM UTC

Update timeline

  1. monitoring May 06, 2026, 10:18 AM UTC

    A fix has been implemented to address the failures observed in the lookup objects within JSM Automation. We are actively monitoring the situation to ensure stability. We will share the final update within next 1 hour.