Transact incident

Free Plan Customers Are Experiencing Message Failures

Minor Resolved View vendor source →

Transact experienced a minor incident on October 1, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 01:58 PM UTC
Resolved
Oct 01, 2026, 01:58 PM UTC
Duration
—
Detected by Pingoru
Oct 01, 2026, 01:58 PM UTC

Update timeline

  1. monitoring Oct 01, 2026, 01:58 PM UTC

    A feature toggle ramp-up caused an app integration to repeatedly post messages in a processing loop. This pushed free plan customers over the message volume threshold, triggering the sending block. We're working to restore access and are actively working on remediation options for impacted Workspaces. We apologize for the inconvenience and will provide another update as soon as we have more details to share.